Customer Service Stories: Etymotic

I started maintaining OpenNMS in May of 2002. By early 2003 the company was doing well enough that I decided I needed a little reward for all of the 80 hour weeks, so I bought a 12″ Powerbook the day it was announced, and I also ordered an iPod. Back then I traveled as much as I do now, and having something like an iPod helped make the trips more pleasant. However, I wasn’t happy with the default earbuds when it came to dealing with the noise of the aircraft cabin. All the road warriors were